EIP

Frequently Asked Questions.

Hide Top

How do I register to EIP?

I completed Step 1 of the registration process and I forgot to continue to Step 2. My link in the email has expired. What can I do?

I forgot my user name. How can I login?

How do I reset my password?

My account is locked. How can I unlock the account?

I forgot my password and security questions. How can I Login?

What are all the system requirements to use the EIP website?

Sometimes the application does not allow me to login. What can I do?

Do I need Flash player to login?

Answers.

Hide Top

System FAQs:
How do I register to EIP?
EIP registration takes place in 3 steps. Step 1: You will pick a user name, give us your full name, email and phone number. Step 2: We will email you a link that will allow you to continue the registration process. Step 3: You will choose a password and set up answers to some questions that will be used to reset your password in case you forget your password.

I completed Step 1 of the registration process and I forgot to continue to Step 2. My link in the email has expired. What can I do?
In the home page, enter your User Name and click the Logon button and follow the instructions. Enter the email address you used in the Step 1. The system will verify the email and resend the link to you. You can complete your registration.

I forgot my user name. How can I login?
Click on the Forgot User Name link in the home page. Please provide the information needed in the form and submit. NASDAQ OMX will verify your information and email the user name on file.

How do I reset my password?
If you forgot your password, click on the link "Forgot Password" in the home page Step 1: Type in your User Name and Email Address that you had provided when you registered on the site. Step 2: The system verifies the information and if both the username and the email address are valid the system will send an email with the activation link to reset the password. Step 3: Click on the link to change your password and login with the new password. The email will be from Do-Not-Reply@NasdaqOMX.com. If you do not receive the email in 15 minutes please check your spam settings and your spam folder. If you have questions please contact EIPSupport@nasdaq.com Finance Customer Response Team ndqbilling@nasdaq.com If you would like to change your password after you have logged on to the system you can change your password by going to Update Profile page.

My account is locked. How can I unlock the account?
In the home page, enter your User Name and click the Logon button and follow the instructions. Enter the email address you used in your profile. The system will send you the activation code to unlock your account. You can set your new password and security questions.

I forgot my password and security questions. How can I Login?
Try invalid password until the account is locked. And then in the home page, enter your User Name and click the Logon button and follow the instructions. Enter the email address you used in your profile. The system will send you the activation code to unlock your account. You can set your new password and security questions.

What are all the system requirements to use the EIP website?
The EIP application works in Internet Explorer (IE), Google Chrome,Safari and Firefox browsers.

Sometimes the application does not allow me to login. What can I do?
Please click on the following button to clear the current authentication details, which will allow you to reset your credentials.

Do I need Flash player to login?
No. There is no need to have a flash player installed.