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How do I reset my password?
If you forgot your password, click on the link "Forgot Password" in the home page
Step 1: Type in your User Name / Email Address that you had provided when you registered on the site.
Step 2: Enter the passcode for Multi-Factor Authenticator.
Step 3: The system verifies the information and if both the username / email address and passcode are valid the system will send an email with the activation link to reset the password.
Step 4: Click on the link to change your password.
Step 5: Enter your recovery answer in your secret question. If valid, you will be able to change your password.
The email will be from Do-Not-Reply@NasdaqOMX.com. If you do not receive the email in 15 minutes please check your spam settings and your spam folder.
If you have questions please feel free to send an email to:
EIPSupport@nasdaq.com
If you would like to change your password after you have logged on to the system you can change your password by going to Update Profile page.
I forgot my password and security questions. How can I Login?
Try invalid password until the account is locked. And then in the home page, enter your User Name and click the Logon button and follow the instructions.
Enter the email address you used in your profile.
The system will send you the activation code to unlock your account.
You can set your new password and security questions.